We provide Managed Support Services to ensure seamless operation, maintenance, and enhancement of digital learning platforms and educational technology solutions. 

These services help publishers, educational institutions, corporations, and online learning providers focus on teaching and training while we  handle the technical and operational aspects.

                                                                                                                      Our services inludes:



Helpdesk & Technical Support

24/7 Helpdesk Support – Multilingual, omnichannel support (chat, email, phone) tailored for publishers, providing seamless assistance to educators, institutions, and content administrators.

Tiered Support (L1, L2, L3):

  • L1: Basic troubleshooting, including account access, password resets, and platform navigation.
  • L2: Advanced issue resolution, covering software bugs, content display errors, and system malfunctions.
  • L3: High-level technical support for custom integrations, API configurations, and platform enhancements.


Digital Content & Curriculum Management


  • Course Digitization & Maintenance – Converting textbooks, PDFs, and notes into interactive digital formats.
  • Multimedia & Interactive Enhancements – Adding quizzes, simulations, videos, and gamification.
  • Learning Analytics & Performance Tracking – Monitoring student progress and engagement.


Platform & LMS Management

 
  • MS Administration & Maintenance – Managing user accounts, permissions, course uploads, and content updates.
  • SCORM/xAPI & LTI Compliance Support – Ensuring smooth integration with third-party platforms.
  • Cloud Hosting & Infrastructure Management – Secure, scalable hosting with 24/7 monitoring.
  • Performance Optimization – Speed enhancements, database tuning, and load balancing.


Integration & Customization Support


  •  Third-Party API & EdTech Tool Integrations – Connecting with SIS, CRM, ERP, and collaboration tools (Zoom, MS Teams, etc.).
  • Custom Feature Development – Tailoring the platform to institutional needs.
  • Single Sign-On (SSO) & Authentication Support – Simplifying user access across platforms.


User Training & Adoption Support


  • Instructor & Admin Training – Webinars, documentation, and tutorials on platform usage.
  • Onboarding Assistance – Helping students and educators transition smoothly.
  • Continuous Improvement & Feedback Loops – Collecting and implementing user feedback.
Scroll to Top